I’m front desk at a 6-room spa using Vagaro; we send a 24-hour text and a 3-hour email reminder, but our no-show rate is stuck around 8%. What rebooking or confirmation scripts are working for you at checkout or on the phone, and do you pair them with deposits or a 24-hour cancel window?
Maybe try a personal touch like noting a client’s last service during checkout — a friendly reminder can help reduce those no-shows. What’s your text reminder script like?
Offering a deposit might seem risky, but it’s like putting a leash on a puppy — definitely keeps things in check! You could also try mentioning a special deal for rebooking on the spot. Have you looked into any fun loyalty perks to entice them?